If you think PCProtect is either wrongfully detecting a file or missing a suspicious file simply enter the details below and we will have it reviewed for you.
If the file that you submit contains new malware which is currently unknown to us, the definition will be added to our anti-malware database. We will then be able to detect and if possible, remove it.
If you think our scan has wrongfully detected a clean file by mistake please ensure you select ‘Submit False Positive’ from the options available above. After review if we agree that the flag is incorrect we will update our definitions.
Note: Please ensure you select the correct option when submitting the files as they need to uploaded separately
To help you stay protected and have a completely uninterrupted service, at the end of each subscription period we will auto-renew your subscription for another term (until you cancel) by charging your payment method on file the undiscounted standard subscription price. Don’t want to auto-renew? You can speak to our 24/7 support team to assist with switching this off.
PCProtect often offers promotions and special introductory offers to new customers during their initial term. These special offers are promotional prices that are available to new customers only and are valid for the initial term only. Upon renewal, you will be billed at the regular rates. Paying customers can manage active subscriptions within the dashboard billing tab.
We're so confident that you won't want to leave PC Protect, we'll give you your money back if you do - No questions asked! During the first 30 days, if you decide PC Protect isn't for you, we'll refund your subscription fees in full.
Your satisfaction is our top priority, and we're so confident that you'll be pleased with our services: